PROBLEM

POSSIBLE CAUSES/ RESOLVE

No picture, no sound.

Mains adapter not plugged in to mains socket or back of TV ? Is the standby light on?

Is the aerial connected ?

Is the TV switched on ? Is it in standby (red light) ?

Is the TV input source on an AV input ? - Select DTV or TV from the input source menu

If on an AV source check the HDMI/ SCART connection etc - is firmly in place on the external device and in the socket on the TV .

Picture, but no sound.

Volume is set to minimum or mute.

Incorrect sound system setting on ATV search menu (should be I - country "ENGLAND")

Ensure that sound level has not been limited in the Hotel Mode option in ATV menu

No TV picture.

TV is switched to AV

Antenna has not been plugged into the TV

TV is not installed correctly - recheck connections/ install instructions

Picture has pale colours, is too dark or is blurred.

Set colour, brightness and contrast on ATV video menu

There is no colour on all channels.

Ensure colour is turned up on the ATV video menu screen

Antenna cable does not contact adequately

Antenna cable is damaged or broken

Aerial system is faulty

Bad picture on standard TV with interference.

Interference caused by outside source – other electronic equipment/ fluorescent lights

Microwave oven/ Hairdryer, or car/ motorcycle

Aerial system is faulty

TV situated in poor reception area

Try fine tuning individual channels

Interference or blocky disappearing images on DTV channels.

Antenna cable does not contact adequately to TV ANT in socket

Antenna cable is damaged or broken

Aerial system is faulty

TV situated in poor reception area

Teletext missing or corrupted/ faulty.

TV station does not transmit teletext

Weak bradcasting signal

Receiving broadcast in a poor reception area

Aerial system is faulty

Remote control does not work.

Check that the remote is in TV mode and not Sky mode by pressing the blue TV button

TV is not switched on

The remote batteries are flat or inserted incorrectly - remove batteries and re insert correctly.

Bright external light is falling on the TV remote sensor or remote control signals

Obstacles between the remote control and the TV remote sensor can affect data transmission

Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.

TV does not respond to commands or images unstable.

Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.

DTV tuning - channels ordered incorrectly.

Go into DTV menu and perform factory reset - auto tune will start automatically once reset is complete and order channels correctly on the second attempt.

DTV - some digital TV channels missing from the expected available list.

Poor reception of signal caused by any of the following

Antenna cable does not contact adequately to ANT in on TV

Antenna cable is damaged or broken

Aerial system is faulty

TV situated in poor reception area - low signal level

HD images are displayed but the visual quality is not good.

Check that the HDMI/ VGA or Component input connecting the device is connected properly and secure

Check that the particular connecting cable is not faulty (try another if possible)

Check that the device's output is set to HD and that HD is enabled.

Ensure the media is HD standard